We are currently experiencing an intermittent fault on the server. Due to this, you may experience some issues accessing your NED or JETS KPIs. Some KPIs may not appear accurate, and the data on your portfolio may be missing temporarily.

We are working on a fix for this and will update users once the issue has been resolved. We apologise for any inconvenience.

Your Session will expire in minute(s), you will be automatically logged out if you do not use the system again within this time.

Help and Support

Before contacting us, please use our help centre to find a quick answer to your query. You can also view our NED video guides for help navigating and using the website.

If you can’t find what you’re looking for in the help centre, the best way to contact us is via our web form.

Alternatively, you can reach us by phone: 020 3075 1222.

Please note; we are unable to service phone lines throughout the day and may not be available to take your call. If you are in the call queue for longer than 10 minutes, please use the web contact form to outline your query and request a call back.

Office hours: 9am to 5pm Monday to Friday (except public holidays)
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